Change your Language, Currency and Measurement Preferences.

  • Send a Parcel
  • Tracking
  • Login
  • Sign up

Frequently asked questions

Get an instant quote and book now

Get Quote

Get a Quote

kg
  1. Home
  2. FAQs
  3. General Enquires

I have forgotten my password, can you help?

If you have forgotten your password please click here to reset it and have it sent to your email address. Please then log in, head to account settings and set it as something memorable so you access your Parcel Monkey account and keep saving on your shipping costs. Still stuck, give our team a shout on Live Chat, Facebook or Twitter and we will get you logged in before you can say bananas.

Still need help?
Ask a general question
  • Home
  • Send a Parcel
  • Track a Parcel
  • Contact Us
  • FAQs
  • Preferences
  • Site Search
  • About Us
  • International Shipping
  • Couriers
  • International Parcel Delivery
  • Blog
  • Delivery Services
  • Selling Guides
  • How To Guides
  • Terms & Conditions
  • Acceptable Use Policy
  • Privacy policy
  • Cookie policy
  • Sitemap
  • © Parcel Monkey 2023
AMEX MAESTRO MASTERCARD PAYPAL VISA

TrustPilot logo

  • Deutsch
  • English
  • australia
  • belgië
  • deutschland
  • españa
  • france
  • italia
  • nederland
  • united kingdom
  • united states
  • Basket
  • Home
  • Send a Parcel
  • Track a Parcel
  • Login / Register
  • Orders
  • International Shipping
    • Africa
    • Asia
    • Caribbean
    • Europe
    • Middle East
    • North America
    • Oceania
    • South America
    • All shipping destinations
  • Delivery Services
    • Cheap Ground Shipping Courier Services
    • Cheap overnight shipping services
    • Flat rate shipping
    • Shipping large boxes
    • Small Package Shipping
    • Standard shipping
    • What is ePacket shipping and how does it work?
    • What is expedited shipping?
    • All shipping services
  • Couriers
    • Aramex
    • Australia Post
    • BPost
    • Chronopost
    • Colissimo
    • DHL
    • DPD
    • FedEx
    • IPS
    • Parcelforce
    • Purolator
    • TrakPak
    • UPS
    • USPS
    • All shipping companies
  • Blog
  • How To Guides
    • How to attach customs documents
    • How to ship fishing rods
    • All shipping guides
  • About Us
  • Site Search
  • FAQs
  • Preferences