Frequently asked questions
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Do Parcel Monkey have a contact phone number?
Due to the nature of of our business we do not have a contact telephone number as it is simply not practical, plus we don’t want to have customers being kept on hold whilst we investigate any ongoing issues with the courier you have chosen to handle your package.
Instead we offer a Live Chat facility which is open from 8am to 10pm based on local UK time. This allows you to speak with our helpful support team and get any answers you might need. You can speak with our support team one to one, plus we can also then see a trail of your messages to know exactly the nature of your enquiry. These tickets are answered quickly by our team who are more than happy to help.
In addition to this we have an email support system so you can leave us a message at any time regarding your package delivery and every ticket is responded to by our customer service department. As we offer global shipping services to and from destinations around the world there is time differences to consider, but rest assured every enquiry is handled.