Customer Reviews For UPS Worldwide Saver®
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3-day delivery = 2 weeks
By Alex on 03/06/2024
I paid almost twice the cost for it to be delivered from the US to the UK in 3 days. .. it ended up taking close to 2 weeks. Which was longer than the cheap option parcel monkey offered.
Parcel Monkey replied on 04/06/2024
Dear Alex,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced with your delivery. We understand how frustrating it can be, especially when you paid for expedited shipping and it took significantly longer than expected.
Various factors such as heavy traffic, an increased volume of parcels, Customs procedures and other logistical challenges can sometimes cause these delays.
We genuinely care about our customers and their experiences, and your feedback helps us improve our services. We are currently investigating this issue with UPS to determine what went wrong. Our agent will get back to you as soon as we have more information.
Thank you for your patience and understanding.
Best regards,
The Parcel Monkey Team -
By Grant Azdell on 03/06/2024
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By Brian on 03/06/2024
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By Sergio Campos Tejeda on 31/05/2024
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Tracking
By William Dunkley on 31/05/2024
I can never find the UPS tracking number on your site, and I hate using your internal number because I can't just send it to someone and have them know how to track the package.
Parcel Monkey replied on 04/06/2024
Dear William,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced in locating the UPS tracking number on our site. We understand the importance of having a convenient tracking process.
The UPS tracking number is actually located on the label of your package. You can easily take note of it from there. Additionally, if you ever need assistance with tracking your package, our live chat support team is available to help. Feel free to reach out to us, and we'll be more than happy to assist you.
Once again, we appreciate your feedback and apologize for any inconvenience caused.
Best regards,
The Parcel Monkey Team