I have Received extra charge on package, carton was standard size AND not overloaded.
also From drop off to extra charge is 3 weeks. will avoid and go to post office as it works out cheaper.
Agent replied on 16/09/2020
We are sorry to hear that our service did not meet your expectations. We would like to make an investigation about your extra charge and will come back to you with an explanation. We are hoping for your positive experiance in the future.