Customer Reviews For UPS® Ground
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Go with the Monkey!
By Gary Schmidt on 14/12/2024
Great service! Delivered on time and was nearly half of what UPS was charging.
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unacceptable service told 2-7 days turned into 21 days, package missing christmas delivery
By PEGGY MANION on 14/12/2024
the worst I service I has ever had, told the package would deliver in 2-7 business days and now it has been passed of to usps and being told it will not be delivered until 12/23 - 21 days after I shipped package, If I was told up front that they would be handing off package and delivery would be 21 days I would have selected a different delivery method. I paid 43.73 to deliver a package. I could have shipped ground snail mail for way cheaper and gotten the package their earlier. I have used this service for many years and recommended to many people however I have changed my mind and will now find a different method of shipping.
Parcel Monkey replied on 21/01/2025
Thank you for your review, Peggy. We’re truly sorry for the delay and the inconvenience caused by the handoff to USPS. We understand how frustrating it must have been to have the delivery take longer than expected.
While the transit times provided are estimates and not guaranteed, we sincerely regret that the final delivery time fell outside of your expectations. Your feedback is invaluable, and we’ll use it to improve the clarity of our service descriptions.
Thank you for sharing your experience with us, and we hope you’ll reconsider using our services in the future.
Best regards,
The Parcel Monkey Team -
By Mike Donahue on 14/12/2024
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By SUJIT PAL on 13/12/2024
Very efficient to provide the Shipping label with a very economic price. Used for Los Angeles to Chicago - got the UPS shipping label with the half price than the price quoted in UPS website.
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By Barb on 12/12/2024