Customer Reviews For Standard
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Standard4.3 475511/08/2021 Christopher Bell
By Christopher Bell on 11/08/2021
This is my first experience of shipping with Parcel Monkey.
I am very impressed with the easy paper work, and collection service.
Thank you - I will certainly be using Parcel Monkey again. -
Standard4.3 475509/08/2021 Norman Hillier
By Norman Hillier on 09/08/2021
good service
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Standard4.3 475108/08/2021 Jean Ann Mckenna
Damaged goods
By Jean Ann Mckenna on 08/08/2021
My parcel arrived damaged. The picture frame and glass smashed completely. This was wrapped in cardboard and bubble wrap plus it did state clearly on the label it was a picture. The recipient was very disappointed, nothing worse than receiving a gift in that condition. Previous fragile parcels I’ve posted with the carrier have been carried and delivered un- damaged. I’ve been informed I cannot claim damages which I understand for the content which wasn’t insured but the carrier charge should be reimbursed.
Agent replied on 09/08/2021
Dear Jean, we are very sorry to hear about your damaged goods. We will send you now all the instructions on how to open your insurance claim. Please, kindly note that this review is towards Parcel Monkey platform and not the carrier of your choice that is responsible for delivery of your goods safe and sound. Kindest regards.
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Standard4.3 475508/08/2021 J French
Excellent service
By J French on 08/08/2021
Excellent service, collected on time, delivered within the time frame. Very happy with the service.
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Standard4.3 475505/08/2021 Lyn Huntington
By Lyn Huntington on 05/08/2021