Postal charges very expensive, otherwise a fast and efficient service
Pick up on time and Covid safe
By Lesley Hindmarsh on 08/06/2021
Excellent Covid safe pick up. Thankyou. Watching the tracking at the moment.
By Pamela Mulhern on 08/06/2021
lost parcles, damaged and ignored by customer service
Agent replied on 08/06/2021
Dear Pamela, please, kinly note that your parcels are not lost. It has been returned to our office because of the lack of the customs documentation. Please, kindly provide us with the instractions for the re-shipment as requsted via conversation. Thank you for the understanding. Best regards.
By Purvi Mandoda on 03/06/2021
There was an issue that I did not put the declaration of my items on the parcel and was agreed that it would be collected the next day once I corrected this mistake which I have. This was all communicated through the receptionist of my building and not directly to me through email, call or text. But no courier arrived and I want to cancel and get a refund but there is no option for that. There was no communication with the courier and myself, no email to let me know they couldn't take the parcel or there was an issue. If there was, this process would have been a lot smoother. I want my money back as no service was given.
Agent replied on 03/06/2021
Dear Parvi, please, kindly note that this review is for Parcel Monkey platform and not to UPS service. As we've just confirmed to you in the conversation, your order has been well canceled. Best regards.