Customer Reviews For International Collected
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By Shahab Hassanpoor on 24/04/2024
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Questionable modus operandi
By S. Khan on 14/08/2023
When a problem arises, it seems like the customer is on their own. The company seems to be all about making a quick buck. Once there is a hiccup in delivery, they pretty much turf you over to UPS, or whoever the carrier is, to deal with on your own. In fact, they create additional complications by their 6 letter "tracking number' which the carrier knows nothing about.
In effect, Parcel monkey directed me to contact UPS, while withholding the required information (UPS tracking number), resulting in frustrating waste of time to no avail.
To add insult to injury, they turned around with a message informing about additional charges, falsely asserting that the package was declared undersized or underweight, even when it was to the contrary (rounded off to higher values!).Parcel Monkey replied on 16/08/2023
Dear S. Khan,
We sincerely appreciate your effort in reviewing our services. Our agent has furnished you with the UPS tracking number, conveniently located on your label beneath the barcode. To ensure a seamless shipping process, we strongly recommend consulting our Restricted Item list. Kindly note that our support team has initiated contact with you through the support ticket channel.
Best Regards,
PM Team -
By John Brunson on 08/02/2023
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By Elizabeth Strauch on 07/10/2022
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By Frank J Minjares on 25/04/2022