Customer Reviews For EMS Parcel Post
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Custom costs not included in shipping charges -
By Richard J Orlando on 07/06/2025
I was very disappointed in the time it took for the packages to arrive at their destination but most importantly by not knowing how much the "Custom Clearances" would cost - I have had several disappointed / angry complaints from customers who received notification that their packages would not be released until they paid for customs (they and I had wrongly assumed that these costs were included in the shipping charge) - I've never had this before and had to "make good" (cover the costs myself) in several cases - costs that I never had to lay out before - I would not use them again
Agent replied on 08/06/2025
Sorry for that issue. Parcel Monkey uses a Delivered Duty Unpaid (DDU) system for international shipping, meaning the recipient is responsible for paying any customs duties and taxes. The sender must provide accurate details of the package contents and recipient contact information to facilitate customs clearance. If the recipient doesn't pay, the sender may be liable.
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Great Shipping Service
By Renato From Italy on 06/06/2025
First Time I use the service , pretty amazing guys I recommend this service to anyone’s reading ❤️
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By Thipphaphone Bounsanor on 05/06/2025
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By Cassie Welsh on 28/05/2025
Package pretty scuffed but otherwise ok!
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By Traveler on 23/05/2025